Clinic Policy

Refund and Cancellation Policy

Clear guidance for appointment changes, payments and refund review at Twacha Skin Clinic.

01

Consultation and treatment pricing

Consultation fees, treatment estimates and package options are shared during clinic communication or in-person visit after assessment. Prices may vary according to diagnosis, treatment plan, sessions and products advised.

02

Appointment rescheduling

If you need to change your appointment, please call the clinic as early as possible. The team will help you find the next suitable slot based on doctor and treatment availability.

03

Payments

Any advance or treatment payment terms will be explained by the clinic before collection. Please confirm the service, doctor, date and amount before making any payment.

04

Refund review

Refund requests, where applicable, are reviewed by the clinic team based on the nature of the booking, services already provided, consumables, package terms and applicable clinic policy.